KIMBERLY T. GRAY, MBA, MSS, MLSP, CCS, LCSW

• Provide executive leadership for a $27.3 million statewide portfolio encompassing 40 residential homes, 5 HUD-supported houses, outpatient services, and community-based case management programs serving individuals with behavioral health, intellectual/developmental, housing, and complex social-service needs.
• Direct six senior leaders and influence a workforce of 300+ indirect staff, establishing accountability and strengthening collaboration across programs, finance, quality, operations, compliance, and community-facing functions.
• Manage fiscal performance, program budgets, workforce resources, utilization, contract performance, and organizational risk to strengthen long-term sustainability and ensure responsible stewardship of organizational resources.
• Maintain executive oversight across DDD, Medicaid fee-for-service, managed care, CARF, Joint Commission, HUD, and other regulatory requirements.
• Ensure residential and housing programs appropriately support individuals with co-occurring behavioral health and intellectual/developmental needs through person-centered services, individualized accommodations, advocacy, and coordinated supports.
• Lead organizational growth and capacity-building initiatives, including outpatient-service expansion, integration of another outpatient provider, and grant-funded initiatives.
• Develop relationships with hospitals, health systems, managed care organizations, funders, community organizations, and government stakeholders to expand access and strengthen community partnerships.
• Use financial, quality, workforce, utilization, and service data to guide executive decision-making, identify emerging risks, and support organizational strategy.

• Provide behavioral health services across 5 long-term care facilities serving more than 150 individuals monthly.
• Build and maintain strategic relationships with facility administrators and healthcare leaders, resolving service-delivery issues, strengthening contractual partnerships, and promoting continuity of care.
• Lead recruitment, onboarding, supervision, and professional development initiatives, reducing clinician time-to-productivity by 35%.
• Developed performance and compliance-monitoring systems that improved documentation compliance by 30% and audit readiness by 25%.
• Analyze workforce, utilization, service, and quality indicators to identify trends and drive regional operational improvement.

• Designed and launched an integrated behavioral health and case-management program, growing services to 85+ active Medicaid participants within five months.
• Managed program operations, budget, multidisciplinary staff, strategic goals, quality standards, policies, and performance expectations.
• Led community education and advocacy initiatives designed to reduce mental-health stigma, improve understanding of available services, and help individuals and families navigate behavioral health and community-support systems.
• Built partnerships across healthcare, community, and social-service organizations to expand access and address barriers affecting vulnerable populations.
• Developed policies, workflows, and compliance controls aligned with HRSA and state requirements, resulting in zero corrective actions during readiness reviews.

• Directed seven Medicaid-funded service lines, seven program directors, and more than 100 staff across a complex nonprofit human-services environment.
• Managed an $8 million annual budget, strengthened billing and cost-efficiency practices, and contributed to an 8% revenue increase while protecting service quality.
• Led strategic planning, program development, quarterly performance reviews, leadership accountability, corrective-action processes, and organizational improvement initiatives.
• Managed government relations for the division, developing relationships with local and state government officials to advance program priorities and pursue public funding opportunities.
• Conducted meetings with elected officials and government representatives and hosted site visits that connected policymakers directly with programs, staff, consumers, and community needs.
• Facilitated community forums and stakeholder discussions designed to elevate the voice of consumers, identify unmet needs, and strengthen organizational responsiveness to the community.
• Supported program expansion and grant development, including successful grant proposals and funding-diversification initiatives.
• Interpreted financial, workforce, service, quality, and utilization data to guide resource allocation and executive decision-making.

• Managed services for 100-120 high-risk, dual-eligible Medicare and Medicaid members, coordinating behavioral health, medical, housing, transportation, food, benefits, and other social-service needs.
• Advocated across health systems, providers, public agencies, community organizations, and families to resolve barriers and improve access to necessary services.
• Contributed to a 15% reduction in hospital readmissions through comprehensive care coordination and transition planning.
• Closed more than 250 HEDIS and STAR care gaps and resolved 85+ complex social determinants of health barriers.

• Maintained oversight over clinical and operational functions within a 95-bed, 24-hour residential treatment environment.
• Redesigned clinical and operational workflows, improving medication compliance by 50%, increasing program participation by 25%, and reducing behavioral incidents by 30%.
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ADDITIONAL LEADERSHIP EXPERIENCES

• Directed Medicaid-funded therapeutic services across 3 schools, supervising multidisciplinary staff, coordinating services with school leaders, families, and community providers. Served children with behavioral health, autism, intellectual/developmental, and other complex needs, advocating with families and service systems for necessary supports.

• Provided Medicaid managed-care authorization and clinical oversight across multiple provider organizations. Reviewed more than 700 psychiatric crisis cases and supported a regional managed-care transition affecting 9,000+ recipients.

• Provided regulatory oversight across five military Commands in the United States and internationally, including HIPAA, IRB, federal compliance, biologic research, and medical-device protocols.